West Des Moines hiring Westcom Training/Quality Assurance Coordinator

DEADLINE: 26 OCT 2018 MIDNIGHT- WESTCOM TRAINING / QUALITY ASSURANCE COORDINATOR

$58,055 – $89,405/YR WESTCOM /CIVIL SERVICE POSITION/FULLTIME

MONDAY-FRIDAY, 8-5, EVENING AND WEEKENDS AS REQUIRED,WEEKEND/HOLIDAY WORK AS

REQUIRED JOB SUMMARY & REQUIREMENTS UNDER THE GENERAL DIRECTION OF THE ASSISTANT

CHIEF, MANAGES THE DISPATCH OPERATIONS TRAINING PROGRAM FOR NEW HIRES AND

COORDINATES THE DELIVERY OF AGENCY-WIDE TRAINING AS WELL AS THE EMERGENCY

DISPATCH COMPLIANCE AND QUALITY ASSURANCE PROGRAM FOR ALL EMPLOYEES.  THE

TRAINING/QA COORDINATOR IS RESPONSIBLE FOR: PLANNING AND DESIGNING PROGRAM

ELEMENTS;ASSISTING IN THE DEVELOPMENT OF DIRECTIVES; ESTABLISHING PROCEDURES AND

GOALS;ORGANIZING AND FACILITATING PROGRAM ACTIVITIES AND PROGRAM EVALUATION;

MAINTAINING OPERATIONAL QUALITY ASSURANCE ELEMENTS.MINIMUM JOB REQUIREMENTS

ARE:1)BACHELORS DEGREE IN COMMUNICATION, EDUCATION OR PUBLIC SAFETY/HEALTH OR

RELATED FIELD.2)THREE YEARS OF WORK EXPERIENCE IN PUBLIC SAFETY DISPATCHING AND

CALL TAKING.INTERNATIONAL ACADEMIES OF EMERGENCY MEDICAL AND FIRE DISPATCH

EXPERIENCE PREFERRED.PHYSICAL/DRUG TEST -POST OFFER PRE-EMPLOYMENT DRUG TEST

REQUIRED. HTTP://WWW.WDM.IOWA.GOV/HOME/COMPONENTS/JOBPOSTS/JOB/1077/1340

1. PROFILE:  IN ORDER TO BE CONSIDERED FOR THIS POSITION, YOU MUST COMPLETE AN

ONLINE PROFILE (THIS INCLUDES ALL SECTIONS UNDER THE MY PROFILE SECTION).

2. ATTACHMENTS: YOU MUST ATTACH THE FOLLOWING DOCUMENTS TO YOUR PROFILE UNDER

THE “MY ATTACHMENTS” SECTION:A) RESUME ,B) COVER LETTER,C) CITY OF WEST DES

MOINES,HUMAN. 3. QUALIFICATIONS: UNDER THE MY QUALIFICATIONS SECTION, MAKE SURE

TO LIST ANY CERTIFICATIONS YOU CURRENTLY HOLD. 4. APPLYING FOR POSITION: ONCE

YOU HAVE COMPLETED YOUR PROFILE, YOU MUST APPLY FOR THE POSITION. ALL STEPS MUST

BE COMPLETED BEFORE THE POSTED DEADLINE TO BE CONSIDERED FOR THIS POSITION. IF

YOU HAVE ANY QUESTIONS DURING THE APPLICATION PROCESS, PLEASE CONTACT HUMAN

RESOURCES AT 515-222-3616. CITY OF WEST DES MOINES,2ND FLOOR,4200 MILLS CIVIC

PARKWAY,PO BOX 65320,WEST DES MOINES,IA 50265-0320 515-222-3616(PHONE)

515-273-0601(FAX)